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The National Journalism Award winners are: INVESTIGATIVE REPORTING Los Angeles Times receives the $25,000 Ursula and Gilbert Farfel prize, given in cooperation with the Ohio University College of Communication and the Farfel endowment. Reporters Robin Fields, Evelyn Larrubia and Jack Leonard won for a series of stories, for Profit, that led to swift reforms. The reporters examined 2,400 cases handled by professional guardians in Southern California over a 7 year period to uncover abuse of older citizens by those charged with protecting them.

Talk about autism both within your family and outside of it. I believe I have a duty to help educate the ignorant about autism and the best way to do that is to share our experiences, strengths and hope with others. Living in an autistic family can actually enhance your life and makes you realise strengths and qualities you never knew you had!Parent’s Guide to Autism: You’re familiar with the term, but how does autism actually affect a child? How can you tell if your child may be autistic? And what should you do if you see the signs? Behaviour and Discipline issues for children with Autistic Spectrum Disorders: Children with Autism and Asperger’s Syndrome have unique behaviour issues.

I would then calmly introduce myself and ask how I could be of help to them.This technique will catch your customer off guard, and your acts of professionalism and sincerity will ease the tension and put the rationale back into your customers thought process.This technique is by far the best way to begin any conversation that has the potential to be blown out of proportion.2. Apologize to your customerOnce you have your customer seated and have allowed for them to vent, the first thing you want to do is apologize on behalf of your company for the way they have made them feel, or for the inconvenience they have been put through.It really doesn matter if your customer is right or wrong, by apologizing to your customer you are being empathetic to their situation. This gives the customer the feeling that you are on their side.Remember, when a customer has an issue, what they want more than anything else is for someone to listen to their problem and have an understanding of where they are coming from.The last and final thing you want to assure your customer is that the problem will be resolved, or at the very least, the problem will not happen again..

V. Deputy Director of the Division of Employment Training, 56 Mass. App. In the most common forms of bad breath, the odor comes from activity of bacteria in the mouth (85% 90%), usually from the back part of the tongue. Simply stated, microorganisms in the mouth break down proteins and produce foul smelling gasses called volatile sulfur compounds (VSCs). These VSCs emit a smell similar to rotten eggs.

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